Can't open documents

AVG Protection
3

Hello Harmen,

We're sorry to hear that. We'll look into this & help you.
Initially, please check & let us know whether you recently used your AVG TuneUp to put some of the background & startup programs to sleep (Particularly, the Open Office program).
If you have, refer to this article to awaken them from the 'Rescue Center'.
Once you've awakened it, restart your computer & check if the issue persists.
Keep us updated.

1

I no longer can open Word or Open Office files as AVG appears to scan the files and this takes eons.

I have switched off scanning, but this does not seem to solve the problem.

What is going on?

2

Hello Harmen,

We're sorry to hear that. We'll look into this & help you.
Initially, please check & let us know whether you recently used your AVG TuneUp to put some of the background & startup programs to sleep (Particularly, the Open Office program).
If you have, refer to this article to awaken them from the 'Rescue Center'.
Once you've awakened it, restart your computer & check if the issue persists.
Keep us updated.