Can't open Password Protected PDFs from links to Google Docs

Hello Mike,

Thank you for reaching our AVG Community Support.

I am sorry to know that you're facing this issue.

In order to check and investigate your issue, please turn off the features of  AVG AntiVirus FREE and check whether the issue persist.

Are you getting any error message or notification from  AVG AntiVirus FREE?

Keep us updated.

Thank you.

Hello

I've had free AVG for many years, and a couple of weeks ago I subscribed to the product. 

Since then, I am getting the following annoying behaviour for Password protected PDFs on Google Drive.

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1) Password Protected PDFs WILL open OK when I click on them directly in Google drive
2)  A Password Protected PDF won't open directly from a hyperlink to it (I get the above behaviour),. I have to download the PDF first, and then find it and open it…    

(There are no problems with any unprotected PDFs or the same documents if they are stored on my computer).

This behaviour is happening on files that were opening without any problem prior to purchasing AVG.

I don't know100% that the new problem is from AVG, but it seems too much of a coincidence. 

Any ideas?  

Many thanks

Mike

Hello Mike,

Thank you for reaching our AVG Community Support.

I am sorry to know that you're facing this issue.

In order to check and investigate your issue, please turn off the features of  AVG AntiVirus FREE and check whether the issue persist.

Are you getting any error message or notification from  AVG AntiVirus FREE?

Keep us updated.

Thank you.