Hello Audrey,
In your case, the password that is being requested by AVG is the one that you created within the options available in our AVG Internet Security/AVG Antivirus free program.
You might have created a new password for this feature which should be different from the one that you created for AVG MyAccount.
Hence, to remove this password feature, we have to follow a different method and request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.
Thank you.
Hello,
I have a paid AVG internet security account.
I cannot save my Excel or Word files. So I wanted to change the settings of ransomware.
But I cannot enter the Settings page. I have to enter my password, but it says, password incorrect.
I changed my password (and can login with it to AVG account) but it keeps saying, wrong password.
What should I do?
Hello Audrey,
In your case, the password that is being requested by AVG is the one that you created within the options available in our AVG Internet Security/AVG Antivirus free program.
You might have created a new password for this feature which should be different from the one that you created for AVG MyAccount.
Hence, to remove this password feature, we have to follow a different method and request you to get connected with our additional support.
An email instruction has been sent which will help you to get connected with them.
If the email is not found in inbox do check in spam and junk folders.
Thank you.
Hi, i am having the same issue, can you send me the instructions as well please.
Hi, i am having the same issue, can you send me the instructions as well please.