Can't open several softwares after avg update on win7 x64

AVG Protection
4

Hello Leon,
I am sorry to hear this. We would require some more information to diagnose your issue. Please follow these steps to send us diagnostic information from your computer. This information will allow us to analyze the situation and provide you with solution:
1) Click this link http://www.avg.com/filedir/util/AVG_SysInfo.exe to download the AVG SysInfo tool.
2) Run the downloaded tool.
3) Click Accept to confirm the license agreement, and then click Continue.
4) Once the screen Output created is shown, fill in any additional details, or click Attach if you want to attach any additional files, such as screenshots.
Click Send, fill in your email address, and then click Send again.
We will analyze the received files and provide you with further information.
Please feel free to contact us for any further assistance. Thank You.

9

Thanks again. I used the remover tool for 64-bit OS and uninstalled AVG. The softwares were back to normal. However, after I reinstalled the latest version of AVG, my problem happened again, even if I updated the virus data.

7

Hello Leon,
Apologies for the inconvenience caused. May I know the AVG product installed in your system?
Thank you.

8

Hello Leon. I have sent you email steps to make the resolution easy for you. Please check your inbox and you will be good to go. Thank you.

1

Hi, I updated AVG today, rebooted my computer as required and found several other programs not working. My IE explorer can just show a window with no response and then disappears, my Chrome simply won't open. My instant message software QQ, which is Chinese, says rumtime error r6030. Please help to fix, thanks!
p.s. My 32bit Win7 system is normal after AVG update, but my 64bit Win7 isn't.

6

Yes, the problem still exsits after I reset IE, even reinstall it. And btw again, in windows safe mode, IE can be opened, but in windows normal mode, I have to turn AVG off to open and use IE. Once I turn AVG back on, the opened IE stops response.

2

Hello Leon,
Apologies for the inconvenience caused. May I know the AVG product installed in your system?
Thank you.

5

Hello Leon.
I appreciate your efforts so far to resolve the issue. I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218

To download the remover tool, please click on this link: http://www.avg.com/utilities .
Please contact us back should you need any further assistance. Thank you.

3

Thank you for your appreciation and sending us the requested information Leon. Your files will be analyzed by our level two technical team and further communication will be done only via email. Please check for the email on spam or junk folders if it is not present in the inbox.