Can't open the user interface

AVG Protection
6

Hi Jenny, 

We will help you in this.
Could you share us the screenshot of the error message? 
Refer this article for the steps to capture the screenshot : https://bit.ly/2Y6RCDP
You can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.

1

Hi, I've been reading other posts here about not being able to open the user interface, but when I follow the instructions to go to my Control Panel and choose the AVG Internet Security app, there is no choice to Repair it. Just "change"… so I clicked on that and it just listed a bunch of stuff included in the app, but nothing to change or repair. So I am stuck.

When I click on the AVG Security app icon, or right click and say open, I get a brief blue spinning ball and then nothing happens. Help?!

Thanks, jenny

7

I had to uninstall and reinstall AVG and then it worked. Thanks for the quick replies!

2

I had to uninstall and reinstall AVG and then it worked. Thanks for the quick replies!

3

There is no error message. I just click and it doesn't open.

4

Jenny, we'd request you to make sure the AVG AntiVirus service is started and running as described in this article (https://support.avg.com/SupportArticleView?urlname=AVG-Troubleshoot-Embarrassing-UI-Failed-load).

5

Thank you for updating the status, Jenny.

Glad to know that you were able to resolve the issue.
Feel free to contact us if you need any assistance with AVG.
Have a great day. Stay safe!