Can't remove files

General discussion
6

Lee,

We do understand how difficult this is for you, we apologize. Do not worry, we will do our best to resolve this issue.  We request you to reboot your device in safe mode http://avgclick.me/rebootintosafemode and then run the AVG remover tool to uninstall AVG http://avgclick.me/UninstallAVGAV.

Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

1

I installed the free avg anti virus program but there was a problem. Sir I tried to removed it using the avg remover program but there are still files on my computer. I  ran the remover several times with the same results. I took screen shots but there doesn't seem to be a way to add them to this message. I hope some one can help me with this problem. Thank you lee

2

Lee, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

4
  1. Type  “Temp” and press enter, remove all the files.
    2.  “%temp%” and remove all the files.
    3.  %appdata% - Remove all the AVG folders.
    4.  %programdata% - Open the AVG folder and remove the old files.

    Now go to c: drive-> program files and delete the AVG files and reboot your device in normal mode.

    If the issue persists, please share your screenshot http://avgclick.me/getscreenshot as suggested here. Please feel free to get back to us for any issues with AVG. Thank you!
3

Lee,

We do understand how difficult this is for you, we apologize. Do not worry, we will do our best to resolve this issue.  We request you to reboot your device in safe mode http://avgclick.me/rebootintosafemode and then run the AVG remover tool to uninstall AVG http://avgclick.me/UninstallAVGAV.

Kindly download your AVG remover and run it, then go to C: -> AVG Remover -> Bin -> pctremover.exe and avgfmwremover.exe (do not restart your device if prompted), then run avgremover.exe (it will automatically reboot your device).

Then please remove the AVG folders manually as suggested below. Go to Run window (press windows key and R key simultaneously) and type the following comments to delete the folders.

5

Lee,
We regret for the inconvenience caused, we appreciate all your efforts in trying to fix the issue. We have sent you an email requesting the diagnostic information to analyze your issue and provide you with a resolution. Please check your inbox and spam box as well and send the requested the data to assist you further. Thank you.