Can't renew AVG

Hi Mark,

I apologize for the inconvenience caused.

I see that you have already contacted our Support Team and they are assisting you with your issue. Please continue your session with them to resolve the issue promptly.

I've been trying to renew my AVG but it won't open the renew options and now just sends me to a page to buy it again and says it's expired. My key is valid and I've paid for another year and can't get any cover! When I log in to go to the support center it tells me i have no subscriptions and help is only available to paying customers. I've been a customer for years and have paid for something I can't get!
How can I get what Ive purchased or some contact with an actual person?
Mark

Hi Mark,

I apologize for the inconvenience caused.

I see that you have already contacted our Support Team and they are assisting you with your issue. Please continue your session with them to resolve the issue promptly.