I am having the same issue. I have a a paid subscription to AVG and this mornig when I tried to run a scan, for the first time ever, AVG is asking for a password that I've never created:
Given that this is a paid subscription (I'll be happy to send my order number), I'd like this answered AND resolved ASAP.
Hello Mary,
We understand that you receive a prompt to enter password when you try to run scan from AVG interface. Please send us the screenshot(http://avgclick.me/getscreenshot) of the password screen you get. When you receive the password screen, please tab "Enter" key and check if you are able to initiate the scan. And let us know if you have set password for AVG scan before you reinstalled AVG.
Thank you
AVG Guru
I am having the same issue. I have a a paid subscription to AVG and this mornig when I tried to run a scan, for the first time ever, AVG is asking for a password that I've never created:
Given that this is a paid subscription (I'll be happy to send my order number), I'd like this answered AND resolved ASAP.
Hello Mary,
We understand that you receive a prompt to enter password when you try to run scan from AVG interface. Please send us the screenshot(http://avgclick.me/getscreenshot) of the password screen you get. When you receive the password screen, please tab "Enter" key and check if you are able to initiate the scan. And let us know if you have set password for AVG scan before you reinstalled AVG.
Thank you