Can't scan documents after avg free installed

Hello Wayne,

We regret the inconvenience caused.
Please temporarily disable the individual shields of your AVG Antivirus Free as mentioned in this article & narrow down the shield/component that's causing this issue.
Keep us updated.

Would anyone know why after installing AVG Free on a Windows 10 machine we can no longer scan a document from our printer/scanner to the pc?
The scanner says "Scan complete" yet it does not show up any on the desk top as it used to before the AVG install.
Thank you

Hello Wayne,

We regret the inconvenience caused.
Please temporarily disable the individual shields of your AVG Antivirus Free as mentioned in this article & narrow down the shield/component that's causing this issue.
Keep us updated.