Can't see device in my.avg.com

Android products
2

Hello Jeremy,

I will help you with the necessary information.

There is no limitation to the number of devices on your my.avg.com account. Please disable and reenable AVG AntiTheft on the device that is not listed on your account. This will display the device correctly on your computer.

If the issue persists, you can follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Mobile-Contact-AVG-Support to get connected with our mobile support and they will assist you further.

1

My wife and I have 8 Android devices between us (various reasons for this). I have loaded AVG Ultimate on all the devices, linked them all to my AVG account, and activated the anti-theft function, but can only see 7 devices on my.avg.com

The missing device is a a SM-T835 running on Android 8.1.0

Is there a limit to the number of devices I can see through my.avg.com?

3

Hello Jeremy,

I will help you with the necessary information.

There is no limitation to the number of devices on your my.avg.com account. Please disable and reenable AVG AntiTheft on the device that is not listed on your account. This will display the device correctly on your computer.

If the issue persists, you can follow the steps from this link https://support.avg.com/SupportArticleView?urlname=Mobile-Contact-AVG-Support to get connected with our mobile support and they will assist you further.