Can't see my products

Hello Kern,
We regret for the inconvenience caused. On checking with your account we can see that you have no active products. Since you mentioned that you were purchased AVG Protection and cleaner, we would request you to confirm whether you had purchased through Google play store?
Thank you.

I can't see my products… I've entered wrong mail at first, but this mail is main one… I bought AVG pro and AVG cleaner… can you confirm it so I can't stop worry about it…

Hello Kern,
We regret for the inconvenience caused. On checking with your account we can see that you have no active products. Since you mentioned that you were purchased AVG Protection and cleaner, we would request you to confirm whether you had purchased through Google play store?
Thank you.