Hello Roy. I located your account details with the email address bthompson@acanac.net. I see that you have AVG Protection multidevice (1 year subscription). This program has to be activated with your myaccount(email address and password) instead of license number. Please have a look at this article to run the remover tool to remove the existing AVG(trial) from your pc completely: http://avgread.me/1DEtNP0. Once you successfully removed the program then please have a look at this article to download and install protection: http://avgread.me/1FKGRZI. You could also see the steps to activate the program with myaccount in the installation process. Please feel free to contact us if you are facing any issue. Thank you.
The user has set up the trial version by mistake. He used a different account instead of the one that was set up for him. now the link doesnt send a lic key for pc or tablet. we un installed avg on the tablet but no success. I am looing comfidence and thinking about returning this product
Hello Roy. I located your account details with the email address bthompson@acanac.net. I see that you have AVG Protection multidevice (1 year subscription). This program has to be activated with your myaccount(email address and password) instead of license number. Please have a look at this article to run the remover tool to remove the existing AVG(trial) from your pc completely: http://avgread.me/1DEtNP0. Once you successfully removed the program then please have a look at this article to download and install protection: http://avgread.me/1FKGRZI. You could also see the steps to activate the program with myaccount in the installation process. Please feel free to contact us if you are facing any issue. Thank you.