Hello Susan,
We will help you sort it out. Please open AVG Secure VPN > disconnect > change location > P2P > select a different nearby location and check the status.
Regards,
Alok.
Using mac mail on a desktop I can receive mail but not send. I have a wifi network and have made the router a trusted network. I can send emails using a gmail account but not using my optusnet account. Can send email when VPN is turned off.
Alright, we have processed the refund from our end for your AVG Secure VPN subscription.
I have also sent you the email confirmation for processing the refund.
Susan,
I knowledge your refund request. We can escalate your case to our senior team to resolve this issue. Please let us know if you still want to receive a refund for AVG Secure VPN for Mac.
Regards,
Alok.
I do thank you for trying to help me solve my issue however I will continue with my refund request. I just want a product that would be problem free from the start.
Still did not work. I am requesting a refund as this appears to be just too complicated for me.