Can't send mail when Secure VPN is active

AVG VPN
3

Hi Richard,

Please accept our apologies for the inconvenience caused.
We'd like to look into this & help you.
Initially, please clarify how you access your mailbox. Is it through browser or email client such as Outlook, Thunderbird?
Also, let us know what happens exactly while attempting to send email when connected through Secure VPN. Do you receive any error message?
If so, share us the screenshot of it for better clarity.

1

AVG Secure VPN has been added to my provider' (KPN) spam filter. They informed me that AVG Secure VPN was recently used for sending out large amounts of phishing and spam!?!?

Can anyone from AVG clarify this situation and if they can fix that?
(AVG Tech support unavailable; can't send a mail to 'support' … very inconvenient)

2

Hi Richard,

Please accept our apologies for the inconvenience caused.
We'd like to look into this & help you.
Initially, please clarify how you access your mailbox. Is it through browser or email client such as Outlook, Thunderbird?
Also, let us know what happens exactly while attempting to send email when connected through Secure VPN. Do you receive any error message?
If so, share us the screenshot of it for better clarity.