Can't sign on on phone

General discussion
4

Hello Christine,

We apologize for the inconvenience caused to you.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.

1

I'm trying to turn on the Hacker alerts on my Android phone and whne I click on turn on it asks me to sign in. Whatever I do it just says login failed.
I've changed the password twice and tried doing it through Google rather than EMail and that's failed as well.
I can sign in as normal on the desk top,
Can anyone help please ?

2

Hello Leo,

Thank you for taking your time to communicate with us.
We request you to create a separate AVG community post by clicking the link below and post your questions in your own post, so that we will check with your AVG account and help you with additional support.

https://support.avg.com/support_ask
Thank you for your understanding.

3

Hello Christine,

We apologize for the inconvenience caused to you.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "Android" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.