Can't turn off Scan

AVG Performance
7

Hello Kaylene,

We are sorry for the inconvenience caused.
This AVG scan hangs at 1% is a known issue and we request you perform the repair of AVG by following the instructions as mentioned in this link: http://avgread.me/1BVxDSY and restart your PC.
Please perform the scan and check whether the issue persists.

1

Is anyone having problems with AVG Free  at all? I cannot turn off the scheduled scan from last night that didn't complete… I got up this morning to find it still going and stuck on 1% the rootkits. I tried to pause and stop and nothing. I went through the Task Manager to End Task and it still won't stop.

I have tried a Whole Computer Scan as well this morning and that too got stuck. 

I am currently in the process of trying a Repair of AVG Protection through the Control Panel and that is slow in getting completed. So now the email scanner etc is being turned off.

Notes that I only really noticed problems like this after my Trial for AVG Pro expired… and I keep getting an annoying pop-up telling me the trial has expired and then it's asking me if I want to upgrade all the damn time.

Any suggestions?

2

Hello Kaylene,
The root cause of this issue is because of a conflict with Microsoft update. Permanent fix is expected by Microsoft through Windows Updates within Nov ’16. Thank you.

3

Yes!  I had the same problem.  It also interefered with browsing and email.  Now I'm having trouble uninstalling it.

6

Hello Kaylene,

We are sorry for the inconvenience caused.
This AVG scan hangs at 1% is a known issue and we request you perform the repair of AVG by following the instructions as mentioned in this link: http://avgread.me/1BVxDSY and restart your PC.
Please perform the scan and check whether the issue persists.

4

Hi Balasubramanian 
Thank you yes I did try a repair instead of uninstalling AVG Protection and have restarted the computer and performed a whole computer scan and it went all the way through unhindered and completed in a timely fashion.
Thanks I hope it continues to do this. But if does that 'stuck' thing again I shall repeat that process and hope for the best? Or is there a new upgrade coming with a fix for that bug?

5

Hello Wanda,

We are sorry to know that you are experiencing the same AVG scan issue.
Have you tried the repair installation of AVG as suggested in the previous post?