Can't turn on VPN

Hi Tracy.
We're here to help. Unfortunately, we could not access the screenshot you shared. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload it here.

I turn on my vpn and I get this message even though I AM connected to the internet.
See here: https://cl.ly/2b3ed737af77

It says I am not connected to the internet.

Hi Tracy.
We're here to help. Unfortunately, we could not access the screenshot you shared. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions to upload it here.