Hello Shun,.
We regret for the inconvenience. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.
Hi,
I have been subscribing to AVG internet secuirity (the lagacy verison) for quite a few years. Changed my computer awhile back and reinstalled AVG, though i installed the Zen version by mistake. Tried to uninstall it via the AVG remover software as advised in the FAQ. upon removal it prompted me to restart my computer which i did, but when i tried to install AVG again it notified me that the latest version has already been installed. Checked and realized the program had not been removed.
Tried to uninstall via control panel but could not (i can't remember the error code, will edit when i reach home) tried to delete manually from my drive but could not because "only an administrator can edit these files" even though i was an administrator, and could edit other administrator only files.
i also sent a complaint/help-request through the main AVG site but have not heard back form them since.
Hello Shun,.
We regret for the inconvenience. We have sent you an email instruction to get connected with our technical support team. Please follow those instructions to get in touch with them and you should be able to resolve your issue.
Thank you.