Hello Ann,
I apologize for the inconvenience you experienced in this case.
As you have upgraded your Windows, I request you to please uninstall AVG Product using AVG remover tool and reinstall it.
To uninstall using AVG remover tool please follow the below steps:
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
To reinstall AVG Internet Security please follow the below article:
http://avgread.me/1DXPL5z
Please feel free to get back to us for further assistance
Thank you.
Hello Ann,
I apologize for the inconvenience you experienced in this case.
As you have upgraded your Windows, I request you to please uninstall AVG Product using AVG remover tool and reinstall it.
To uninstall using AVG remover tool please follow the below steps:
I would request you to run AVG remover tool based on your OS (32-bit or 64-bit) to completely remove AVG and then re install. To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218
To download AVG Remover tool for 32-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x86_2015_5501.exe
To download AVG Remover tool for 64-bit: http://download.avg.com/filedir/util/support/avg_remover_stf_x64_2015_5501.exe
To reinstall AVG Internet Security please follow the below article:
http://avgread.me/1DXPL5z
Please feel free to get back to us for further assistance
Thank you.