Can't update; keep getting expired notice

AVG Protection
1

Protection is out of date; and updates continually fail.  Why? What can I do?

I get messages that my license goes through 2017, but I keep getting notice that  full performance has expirefd.  Why?  Is this true?  I'm getting a little frustrated with these incidences.

3

Hello Robert,
I understand the issue. I am sorry for the inconvenience caused. Could you please give me the error message ? May I know you have uninstalled AVG Antivirus before installing AVG Protection ?
Thank you.

2

Hello Robert,
I understand the issue. I am sorry for the inconvenience caused. Could you please give me the error message ? May I know you have uninstalled AVG Antivirus before installing AVG Protection ?
Thank you.