Steve,
If you would like, you can delete that AVG Sysinfo folder.
It's not recommended to use AVG 2016. AVG 2018 is the only version we should recommend and help with installing.
We stopped providing updates to the old version and all users should have latest version which is built on Avast technology - this will help users to get the best protection and developers to fix issues faster.
AVG 2018 is compatible with Windows XP SP3. Unfortunately, I do not have other options. Reinstalling AVG to the latest version is the only way to have latest virus definitions. It's the possible solution to protect your device and we are here if you need any help with the latest version of AVG.
You have misunderstood my question. I wanted to know if I needed to uninstall AVG SysInfo used to create the logs. So does AVG SysInfo need to be removed ?
I do not wish to uninstall my current version of AVG itself. I am happy to continue to use that as upgrading to newer versions of AVG can cause issues with Windows XP.
Therefore I wish you to fix the problem that stops my current version of AVG getting virus updates. I am not alone with this problem. There are many posts in this forum about it. I cannot believe the only answer is to update to the latest version of AVG.
Hello Steve,
AVG Virus definition updates are released frequently in small patches. This will not be displayed in AVG website.
Only a larger updates will be displayed in our website. The date 14th of Aug is the date, we released a large update.
Please run AVG repair avgclick.me/RepairAVG and check if that fix this update issue.
Any word from the tech support guys on when this issue will be resolved ? Its a bit scary using a computer with virus definitions that are at least 8 days old.
Hello.
Have 2015/2016 users received new virus database since 14th August?
'Automatic update' is on. And I am also trying to manual update every day, but I have not updated yet since 14th August.
@Avinash said "We are now escalating them to our developers for analyzing." on 25th August.
Should I still wait for updates?
Ok this have to to stop. This is a disaster! My company is using AVG buisnes edition for 60 computers (version 3556) and we are unprotected for 6 months! What is going on? Why we cant update AVG since avgust 14??? What is AVG hideing??? We pay this fair and squair! There is a horde of complains and AVG stuff act like they dont know what is happening for 6 moths! For 6 months Im checking any news of notice but AVG dont say a thing! ther is at least 100 threads about this same problem!!! And worst thing is that AVG is not at least concerned about this mass complains! Why we cant update AVG we have paid this!?
@ AVINASH
Thank you for your response.
It would really, really help if AVG Support staff could provide accurate and consistent responses. I have lost count how many times the response to whether versions 2015 and newer are supported has changed from 'yes' to 'no' and back again. It makes life very difficult for the users of your products.
I look forward to a final answer from your developers.
Unfortunately, no. We'd like to collect diagnostic logs from your computer also. I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
Please also attach a screenshot (http://avgclick.me/getscreenshot) of AVG dashboard showing the error message and the window where is shows last virus database update is on Aug 14th. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. You could also consider upgrading to latest 18.6 version of AVG to resolve the issue.
Ok this have to to stop. This is a disaster! My company is using AVG buisnes edition for 60 computers (version 3556) and we are unprotected for 6 months! What is going on? Why we cant update AVG since avgust 14??? What is AVG hideing??? We pay this fair and squair! There is a horde of complains and AVG stuff act like they dont know what is happening for 6 moths! For 6 months Im checking any news of notice but AVG dont say a thing! ther is at least 100 threads about this same problem!!! And worst thing is that AVG is not at least concerned about this mass complains! Why we cant update AVG we have paid this!?
Running AVG Antivirus Free Version 16.131.7954 on computer using Windows XP-SP3
Have not received new virus database since August 14th, so program says I am not fully protected.
I note the downloads section of your website shows this is the very latest virus update.
Why is this ?
@vishnu … that's a statement i can work with: "many customers have reported the same issue and we have escalated it to our developers team to know when they will release the next update. Once we get the reply from them we will cascade it to you."
no one else before told this, only ever the advices "repair, uninstall/reinstall, …"
ok, let's hope they will fix the update issue soon. surfing the internet with virus definitions that are more than 7 days old, is a little bit disturbing.
thanks … ;o)
Midori, thank you for posting here. Our developers have confirmed that virus definitions are being released regularly and we recommend you to upgrade to 2018 version to keep your device protected.
From the many threads on this issue, it appears 2015 and 2016, both paid and free are not being updated. This is not an isolated incident but a widespread one. Supposedly log files were gathered from some people last week and being sent to the engineers to look at and fix this issue.
Uninstalling and reinstalling the latest version has not gone well for some users… so from what I have read here, most are waiting for the issue that AVG caused to hopefully fix it and not brick our computers in the process… we still wait… and meanwhile, more Posts are being made daily with this same issue.
Any word from the tech support guys on when this issue will be resolved ? Its a bit scary using a computer with virus definitions that are at least 8 days old.
Simonovic, I apologize for any inconvenience or frustration this may have caused you.
This community deals with queries related with AVG home products.
As you are using business edition, please click on this link http://www.avg.com/us-en/customer-support-business to contact our business support.
Yes @ Avinash. I already gave that information in my original post.
"Running AVG Antivirus Free Version 16.131.7954 on computer using Windows XP-SP3"
There are multiple threads on this forum now all with the same problem that virus definitions are not being updated. On some threads AVG/Avast support staff have said this issue has been escalated to the technical development team. Have they found a soultion yet ?
Thomas, we apologize for the inconvenience caused, many customers have reported the same issue and we have escalated it to our developers team to know when they will release the next update. Once we get the reply from them we will cascade it to you.
We would appreciate your patience until we get the response from our developers team.
… we are not talking about an unimportant software for writing letters, for reading PDF files, for editting music files etc,. we are talking about a security product with very large impact on his own PC and the PC's from many others (considering the distribution from a virus via email software etc.).
Thomas, we realize this must be upsetting.
We will definitely work on how to inform customers when there is a major change with the product.
Since, it was a major change with our product, we suggested reinstall. If not, a simple program update would have done it.
Thomas, our websites doesn't have any information that we stopped the updates for old version.
As soon as we released the latest version, we gradually stopped updates for the old version.
If customers contacts us with any issues regarding old version, we simply suggest to remove it and install the latest version.
If you have old version of AVG, it is not possible for you to get the latest version of virus definitions that we release.
We appreciate your understanding in this matter.