Hi Jake,
We appreciate your technical knowledge in working towards fixing the issue.
Sometimes, the update might fail, as the program on your computer is unable to communicate with our server.
We can try changing the DNS settings once to check if it helps.
Please try the above step only if AVG is installed on your computer. You'll be able to check this from control panel.
My AVG Free shows Virus Definitions need update. Last updated 10 days ago.
The update process shows progress bar forever, more than one hour, with little or no CPU load or internet activity.
After browsing for inspiration, I clicked on Repair within the AVG application. This also gave a progress bar that achieved nothing for an hour.
Tried to Uninstall AVG, but got a message 'Setup is already running'.
Then I downloaded AVG Clean, ran it as Administrator, but I got a progress bar that continued for 45 minutes with no outcome. Then I closed AVG Clean.
Can you please suggest what I should do, to get my virus definitions updated? My AVG version is 19 and it says it's up-to-date. I'm using Windows 7.
Thanks for the reply.
I set up the PC to use the Google DNS and flushed. Then I clicked AVG on 'Update Now" and I got the progress bar moving left and right again, checking for updates. I ran it for 10 minutes. There was no sign of anything happening, so I guess that the change of DNS has not solved my issue.
Have you any other suggestion?
We're sorry to know that, Jake. In this regard, we may need to perform a clean installation using AVG Clear tool.
If it fails to run in normal mode, try running it after booting your computer in safe mode & let us know the outcome.
Hi Jake,
We appreciate your technical knowledge in working towards fixing the issue.
Sometimes, the update might fail, as the program on your computer is unable to communicate with our server.
We can try changing the DNS settings once to check if it helps.
Please try the above step only if AVG is installed on your computer. You'll be able to check this from control panel.