Hi Sherry,
We're glad to look into this & help you.
Please share us the screenshot of the prompt that requires password for better clarity.
hello, i cant use purchased products because it asks for a password of administrator, which is my son, but he doesn't remember the password. can anyone help me with this? i am computer stupid!!! i know nothing about computers. thank you.
Hi Sherry,
We're glad to look into this & help you.
Please share us the screenshot of the prompt that requires password for better clarity.