Hi, can anyone help please. My phone was hacked and access gained to emails etc, this was stopped and AVG put on my phone but when i run a scan on phone i cant get a clean bill of health on it as VPN. Blocks access to mobile data apart from facebook. Emails cant be restored for my website until i can prove a clean bill of health on my phone. Anyone know how i can use VPN whilst AVG is on my phone?
Hello Chris,
We are sorry to know this.
We will check and help you with this issue.
Are you using a free version of AVG Secure VPN product or paid version on your phone?
Are you getting any error message while trying to access your VPN?
If possible, please share us the screenshot of your issue in order to understand better and resolve it.
For taking a screenshot, please refer to this article: https://bit.ly/3xWIvre
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Thank you for sharing the screenshot, Chris.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "iOS" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.
Thank you for sharing the screenshot, Chris.
Please visit this https://support.avg.com/support_sales? link and select "Technical Support" tab.
For "Are you currently using any paid/trial AVG products?" question, click on "Yes".
Please select operating system as "iOS" and fill in other requested details.
Finally, click on "request answer via email" which will submit a ticket to our mobile team.
Please keep checking your emails regularly in order to know the status.
Thank you.