Can't use 'Windows Sanbox' without disabling 'Behavior Shield'

AVG Protection
7

Hi, I have the same problem. Windows Sandbox won't start untill I disable AVG. I also can't find "Open old settings" in AVG. Did you manage to solve the problem?

2

Hi, I have the same problem. Windows Sandbox won't start untill I disable AVG. I also can't find "Open old settings" in AVG. Did you manage to solve the problem?

6

Hi Duc,

We understand your concern.

We will help you to sort out the issue.

We have offered our remote support through email. Please check for the email and connect back to us as soon as possible.

1

I'm trying to run Windows 10 'Windows Sandbox' but it will not start until I disable 'Behavior Shield'. I searched the FAQ and support page and apparently I need to "Open Old Settings" as described here:
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Opening AVG - Menu - Settings - General - Troubleshooting - Scroll down to find 'Open old settings'.  Once the old settings are opened : Component (left pane) - Click on Customize beside Enhanced Firewall - Policies - Enable 'Internet connection sharing mode' by checking it - Ok.
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Unfortunately that option is not available there in AntiVirus Free and I cannot find it elsewhere.

Any idea how to enable Windows Sandbox ?

3

Hi, I also have the same problem. Windows Sandbox won't start untill I disable AVG. I also can't find "Open old settings" although I have Internet Security version. Did you manage to solve the problem?

5

Hi Duc,

We understand your concern.

We will help you to sort out the issue.

We have offered our remote support through email. Please check for the email and connect back to us as soon as possible.

4

Hi Pawel,

The "open old settings" option has been moved to another area with the latest version release.
To access it, refer this article (https://support.avg.com/SupportArticleView?urlname=AVG-Antivirus-Geek-Area). You can type and find the old settings from geek area.
If you need further help, do contact us by creating a new post from your account.
You can also reach our technical team using this https://support.avg.com/support_tech_chat link to get further assistance.
Thank you.