Hello Marcos.
AVG support is currently available in English only. Could you write your query in English? We will be waiting for your response and are eager to help!
Envié un correo electrónico que decía que no quería AVG Secure VPN, número de pedido de dispositivos múltiples 56263589600 y me respondieron que no había ningún problema y que no se realizaría el cargo a mi tarjeta de crédito. Hoy veo un correo electrónico tuyo donde me informan que ya hice el cargo y tengo AVG Secure VPN. Necesito devolver el dinero a mi tarjeta de crédito inmediatamente y se cancela el pedido.
I sent an email saying that I do not want AVG Secure VPN Multi-device order No. 56263589600 and they answered me that there was no problem and that the charge to my credit card would not be made, today I see an email from you where they inform me that I already made the charge and I have AVG Secure VPN. I need to return the money to my credit card immediately and the order is canceled.
I have not received mail confirming the return of the money for the indicated area
Marcos, I see from your record that a refund was initiated for the order of AVG Secure VPN.
This will take up to 7 business days to get credited to your account.
We suggest you to wait for few days and check if you receive the credit to your account.