Case # 04695926 Alan Bench

I think I managed to send you the second page of the screen shot.  I followed Ilgin  Beaton chain that you provided me.

When I tried to uninstall AVG the page or screen I see does not yield a menu bar for me to click - I tried clicking on all parts of the screen to no avail - no menu list appears.

What do I do now?
Help!



William T. Alberti

Hi William,
We apologize for the inconvenience caused due to the AVG Anti Virus for Mac. Unfortunately, we have not received any screenshots from you, please provide us the screenshots. To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please try to keep whole conversation in one question/thread to speed up resolution.
Thank you!

Other user william alberti posting (https://support.avg.com/answers?id=906b0000000DmieAAC).
AVG Guru

Hi William,
We apologize for the inconvenience caused due to the AVG Anti Virus for Mac. Unfortunately, we have not received any screenshots from you, please provide us the screenshots. To take a screenshot in MAC, please follow the below instructions : 1. To capture the entire screen, press Command-Shift-3. The screen shot will be automatically saved as a PNG file on your desktop with the filename starting with “Picture” followed by a number, example Picture 1, Picture 2, and so on.
2. To copy the entire screen, press Command-Control-Shift-3. The screen shot will be placed on your clipboard for you to paste into another program like PowerPoint, Word, Photoshop, etc.
For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. Please try to keep whole conversation in one question/thread to speed up resolution.
Thank you!