Hello,
I am posting here because I have already opened a support ticket (Case #24985406) and the issue is currently blocking our license management.
We are using AVG AntiVirus Business Edition (On-Premise). During the activation process, AVG reports that a subscription already exists and asks whether to use the existing subscription, use the new subscription, or request that both subscriptions be used.
The problem is that both subscriptions shown by the console appear to be identical:
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Same product (AVG AntiVirus Business Edition)
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Same number of devices (160)
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Same expiration date (16 Dec 2026)
Since the subscriptions are managed on AVG’s side, there is no administrative action available to us to resolve this situation. We cannot determine which subscription should be used, whether they are duplicate records, or whether a backend licensing issue exists.
At this point, the issue appears to require intervention from AVG’s licensing/support team rather than any action within the on-premise console.
Could an AVG representative please review Case #24985406 and provide an urgent resolution?
Thank you.
