Sadly I am trying to locate a case I've already raised both in community and directly - I can't see any relevant links and wonder if I'm just going slowly mad trying to deal with the malware on my phone.
I have had an email response from AVG that advises to reply to this email but when I do I get an auto reply to say its rejected because they can't identify the ticket number (clearly shown in their subject line).
Any experts out there t navigating the AVG website?
The correct answer was change the setting from Show All Questions to my Questions but thank you for your very long reply that failed to anwser it.
I did work out why I can't reply to emails I would ahve to show my addresses which is inappropriate to disclose in public forum.
Hello, Ian.
We've informed the mobile team about your reply and we understand that you're unable to reply to the email that was sent by our mobile department.
Our team will email you further with the solution. If you're unable to reply to that email.
Feel free to post your reply here. We'll let the mobile team know about this.
Thank you.
The correct answer was change the setting from Show All Questions to my Questions but thank you for your very long reply that failed to anwser it.
I did work out why I can't reply to emails I would ahve to show my addresses which is inappropriate to disclose in public forum.
Ian, we're sorry to know that you feel this way.
Please be informed, we've replied to your original post and also our concerned mobile team have sent you an email to resolve this problem.
Please look into it and revert to our email.
Please try to keep the whole conversation in one thread to speed up the resolution.
Thank you for your understanding.
Hello, Ian.
We've informed the mobile team about your reply and we understand that you're unable to reply to the email that was sent by our mobile department.
Our team will email you further with the solution. If you're unable to reply to that email.
Feel free to post your reply here. We'll let the mobile team know about this.
Thank you.