Hello Diane,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We would request you to please follow the below steps to resolve your issue.
1. Please open your Control panel.
2.When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
3.When the “Programs and Features” screen is displayed, scroll through the list of currently installed programs and uninstall “Cassiopesa”, “Tny_Cassiopesa” and “Chromium”.
The malicious program may have a different name on your computer. To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.
4.Then, open Google Chrome
5.In the Main Menu, select Tools then Extensions
6.Remove the Cassiopesa.com by clicking on the little recycle bin
7.Reset Google Chrome by Deleting the current user to make sure nothing is left behind
Please feel free to get back to us for further assistance.
Thank you.
The virus is in my add and remove program. I can't get it to remove.How can I get AVG to remove it.I think it came as part of my Google Chrome d ownload.
Hello Diane,
We apologize for the inconvenience caused.
We understand how something like this will try your patience.
We would request you to please follow the below steps to resolve your issue.
1. Please open your Control panel.
2.When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category.
3.When the “Programs and Features” screen is displayed, scroll through the list of currently installed programs and uninstall “Cassiopesa”, “Tny_Cassiopesa” and “Chromium”.
The malicious program may have a different name on your computer. To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.