Hello Laurent,
We request you to reset the AVG Anti-Theft PIN, by following the below mentioned steps:
For Anti-Theft features to be working, the following conditions are mandatory:
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Mobilation website.
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.
Hi,
I need some help.I'm actually stucked.I can't have access to my cell phone anymore.
I don't remember my PIN code. i just can't dislock avg which impeaches me to access to my cell phone.
I tried to solve it through the website but I can't connect with my cell phone.
please help me
Hello Laurent,
We request you to reset the AVG Anti-Theft PIN, by following the below mentioned steps:
For Anti-Theft features to be working, the following conditions are mandatory:
1. Active data connection on your device.
2. Your device should be turned ON and it should not be formatted.
3. Device should be displayed under Mobilation website.
1. Click on the following link http://my.avg.com
2. Login to anti-theft portal using the my account credentials
3. Select the device from the left panel you wish to reset the anti-theft pin.
4. New tabs will appear for your selected device from which tap on Settings.
5. Tap on Anti-Theft Tab.
6. Enter PIN confirm PIN again.
7. Tap on save to change PIN number for your device.
Now you can use recent PIN to unlock the device. Make sure device have active mobile data or Wi-Fi connection to sync with the new PIN.