Change of email address

Hello Susan,
We are here to help you.
I could not find any previous contact using your email address. However, I have sent you an email, please reply my email with the information requested and we will do our best to assist you.
Regards,
Alok.

I have been trying to change my email address for 10 days now. I have rung several times only to be cut off before i get to speak to someone. I have emailed twice and received automated emails to say they will get back to me but noone does. Does anyone know what i should try next

Hello Susan,
We are here to help you.
I could not find any previous contact using your email address. However, I have sent you an email, please reply my email with the information requested and we will do our best to assist you.
Regards,
Alok.