Change Payment Information

AVG Subscription
1

I need to update my payment method ahead of my auto renewal. I received the notification email, which contained the following language:

Has anything changed?
 
If your payment details have changed or expired, you’ve changed your address or you want to manage your subscription status then please create or sign in (using this email address) to your AVG MyAccount.

I signed in, but the only things I can change are my name, email address and password. There is no link anywhere that I can find that allows me to change my payment details.

Please let me know where the link is to change my payment details — as advertised in the renewal email.


Thank you.
10

It looks like 7 months later nothing has changed!  Why is every other Vendor able to provide this functionality except AVG?  Are you worried your security isn't good enough???

9

Hello Mike,
Let us explain this for you. Yes, your AVG Internet Security is up for renewal. You will be able to update your billing or email address via AVG MyAccount, it's not possible to update the card details.
We recommend you to reach our sales team: https://support.avg.com/SupportArticleView?urlname=Contact-AVG-Support to renew this product with best discounts and it will automatically update your card details in our server.

11

Still a pain. AVG renewal email tells me that PayPal failed. PayPal account is fine. So I visited my AVG account. Still no way to change your payment method. Silliness. Come on. Every other tech subscription account I have allows me to easily change payment methods.

3

Still a pain. AVG renewal email tells me that PayPal failed. PayPal account is fine. So I visited my AVG account. Still no way to change your payment method. Silliness. Come on. Every other tech subscription account I have allows me to easily change payment methods.

7

Then please edit your renewal emails, because it's very misleading to state that if my payment details have changed or expired (because the only thing that would expire is my card), all I have to do is log into my account. This is blatently not true. It should tell me instead that I have to contact the sales team and update that information.

I also don't understand why your e-commerce site will not allow me to update my payment information. Every other online vendor with which I deal has this functionality on their website. It seems like a standard function that you can deploy.

2

It looks like 7 months later nothing has changed!  Why is every other Vendor able to provide this functionality except AVG?  Are you worried your security isn't good enough???

5

For security reasons, we do not have the option to update the payment details in our AVG MyAccount.

The easiest way is to initiate a live chat or call support in the link below to our AVG sales team and they will be help you with your request.

https://support.avg.com/support_sales?l=en

6

We appreciate your valuable feedback & efforts in notifying this to us, Mike.
We'll forward this to the concerned team. 
Regarding the payment method, we're unable to access/review/update them as it is stored in a secure server. 
Thank you for your understanding in advance!

8

Hello Mike,
Let us explain this for you. Yes, your AVG Internet Security is up for renewal. You will be able to update your billing or email address via AVG MyAccount, it's not possible to update the card details.
We recommend you to reach our sales team: https://support.avg.com/SupportArticleView?urlname=Contact-AVG-Support to renew this product with best discounts and it will automatically update your card details in our server.

4

Hi C Reed,

In order to change the payment details, we request you to contact our sales team using this https://support.avg.com/support_sales_chat? link.
Thank you.