Change to free protection

Whenever i try to change back to free protection i dont get an option to. 

Hello Owen,
We sincerely apologize for the difficulties you are currently experiencing.
We would like to inform you that there is no free version of AVG available for AVG Protection. Only trial and paid version available. Could you please confirm whether you wish to install AVG antivirus free back in your? so that we can assist you better.
Feel free to contact us for any further assistance. Thank you.