Hi my hard drive died and was replaced, but I don't know how to get back my full subscription status. Andy
Hi Andy,
We're glad to help you with the reinstallation process.
However, upon checking your account, we're unable to locate any subscription. It might be registered under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.