Changed pc's . Cant access website. does nt reconise seial no

Hello Lynne.

I have sent you an email with the instructions to download and install the program in your pc along with the license number activate it.
Please follow the instructions.

Thank you.

Recently changed pcs and have been trying to load subscription to new pc. Cant find my logon details, e-mail has been sent to me with serial no. but avg is not recognising it. What should i do?
thanks

Hello Lynne.

I have sent you an email with the instructions to download and install the program in your pc along with the license number activate it.
Please follow the instructions.

Thank you.