Good morning. Now I have slept, and tried to logg on several times. Also bought the AVG for my computer, installed, and tried a lot of new steps. But the site with the map for unlock the phone is still not visible. I understood some pictures of the situation may help yuo help me?
Hello Jan,
I really appreciate your effort in providing with the valuable information. I request you to go to the both websites one by one https://www.avgmobilation.com/ and my.avg.com, login to AVG MyAccount and check if you can find your device. If the issue still persists, then please share a picture of your Mobile lock screenshot to assist you further. You can click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Thank you. Now I am trying to do this, and I have done the same for several hours. The shop change the sim-card, and gave me the new one. The phone-app ask for "password", I can not see the "pin" or "Ive forgotten my pin"-button. I cant remember any email with "Security pin recover". When I try to log on the site, it says "you have no device". But I do… And Ì did unlock the phone for some days ago,at another site. I do not know what to do. Throw it away…
Regards from Jan
Pleace help me, I can`t find the site for opening my phone. I have changed my my sim-card, and now it is locked. What to do now?
Regards from Jan Olav
Thank you. Now I am trying to do this, and I have done the same for several hours. The shop change the sim-card, and gave me the new one. The phone-app ask for "password", I can not see the "pin" or "Ive forgotten my pin"-button. I cant remember any email with "Security pin recover". When I try to log on the site, it says "you have no device". But I do… And Ì did unlock the phone for some days ago,at another site. I do not know what to do. Throw it away…
Regards from Jan
Hello Jan,
I appreciate your effort in resolving this issue. May I know which AVG Antivirus version you have installed on your Android mobile. If you're using AVG Antivirus 6.0 or above, then I request you to go to my.avg.com, enter your email address & password and check if you're able to find your device. If the issue still persist, then please let me know if you're using paid/free AVG Antivirus program on your computer.
Best regards,
Alok.
Jan,
I completely understand your concern. But your issue has been escalated to senior team with high priority. Hence you will be notified via email as soon as possible.
Your patience is much appreciated in this matter.
Hello Jan,
I understand the inconvenience caused, let's work together to fix this issue. Please have a look at this article http://bit.ly/1JEloSz to unlock your mobile phone.
Best regards,
Alok.
Hello Alok
Of course I want to solve this, I like my phone. When i got trouble with the sim-card and the shop change it, I got this trouble. I have the AVG-protection at my Sony-z3 phone.
The order last renewed as order number ********.
Billing date 03.jan.2017.
AVG CleanerPRO. (AVG Cleaner for Xperia™).
The first 3-4 times the phone locked, I unlocked it at the site which shows a map where the phone is. But not today. I have not seen a note that i should install AVG at my computer, I have Norton already. Where can I find the site where the map apears?
Best regards,
Jan