Hello Roslyn,
I apologize for the inconvenience caused.
I checked with our records. You have purchased AVG Internet Security (3 computers) which is valid till 2017.10.21 and your account is active.
I request you to connect with our sales support through the following link https://support.avg.com/support_sales?l=en_US .
We will check with your account and assist you to update your details and decrease your license to two computers.
Thank you.
I renewed my licences yesterday but noticed that licences for 3 computers came up and also our old email address. I decided to log in to My account to update our details to only 2 computers and the change of email address except it wanted to send a confirmation email to our old address for which we no longer receive emails. I then set up a new MY Account but instead of just buying new licences I went back into my AVG and hit renewal (this was after a lot of fiddling so I was a bit over it). This has meant that the licences are back under the old email address which I cannot do anything with. Any suggestions as to how I can get around the problem of the old email address without having access to any response from that address.
Hello Roslyn,
I apologize for the inconvenience caused.
I checked with our records. You have purchased AVG Internet Security (3 computers) which is valid till 2017.10.21 and your account is active.
I request you to connect with our sales support through the following link https://support.avg.com/support_sales?l=en_US .
We will check with your account and assist you to update your details and decrease your license to two computers.
Thank you.