Changing of devices

AVG Subscription
5

Hi Cornel,

We're glad to look into this and help you.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email to assist you further.

6

I have the same issue. new pc. I need protection for this new laptop, I have an active AVG subscription on my old laptop.

1

Good day,
I need your help, plz.

I changed devices and now I'm unable to load my AVG subscription to my new device. 
Does this mean that the subscription is for the protection of that specific device and not the account holder…
if so, how do I cancel the subscription of the old device so I can get a new subscription for the new device?

3

Hi Deb,

We have replied to your original post: https://support.avg.com/answers?id=9060N000000gWv1.
Keep up the conversation through single thread in order to get quick assistance.
Thank you.

4

I have the same issue. new pc. I need protection for this new laptop, I have an active AVG subscription on my old laptop.

2

Hi Cornel,

We're glad to look into this and help you.
Unfortunately, we couldn't locate any active subscription under this email address. We've sent you an email requesting more info to follow. Please check and revert to that email to assist you further.