I tried your antivirus software last year. Decided it was not for me after it did not work. I cancelled back in Feb of 2020 today I was charged. Why?
Hi Joshua,
We're glad to help you with this.
Upon checking your account, we see that you've been charged for the renewal, as the subscription is enrolled to automatic renewal. It was not disabled.
However, we see that you've raised a refund request & the concerned team has already initiated the refund process.
Also, we see that an email confirming the same has been sent to you. If you still require any assistance regarding this, feel free to write back to us.