Charge for nothing

AVG Subscription
3

Hi Bernadeta,

We acknowledge your refund request. It seems that the year has been mistyped as 2020, instead of 2021.
However, upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.

1

I was charge 34.99€ from my account on 06.08.2020. I never heard anything about your company and also i dont use yours product.Im expecting very quick refund on my account ( that quick as your company charge me for nothing).
Im sure you will solve that problem somehow and my many come back or i will take legal steps with my solicitor

2

Hi Bernadeta,

We acknowledge your refund request. It seems that the year has been mistyped as 2020, instead of 2021.
However, upon checking your account, we're unable to locate the charge. It might be under your alternate account.
As it isn't recommended to share the account/order info over this public post, we've sent you an email requesting few info. 
Please revert to us via email to proceed further.