Hello, I nearly died when I noticed that there had been almost £80 taken from my paypal account. I rang paypal but I had no joy with them…so, when I did a bit digging my son has done a trial using my paypal on the family computer. Then I thought ok we will keep it, for protection, seen as I couldn't get my money back anyway off paypal…now today i get a message saying you have tried to take more money and you have now cancelled the VPN that was bought and paid for…I am sick of you guys and your freaking free trials. they are mislesding and scamming people left right and centre yet you claim to be a security resource…please refund me any money that has came from my account. As i didnt want the service in the first place now its gone…REFUND ME MY MONEY PLEASE
Hi Kieghley,
This isn't the experience we want you to have. Let us clarify this for you.
Upon checking your account, we see that you've been charged £64.99 on 2019-08-10 for AVG Secure VPN MultiDevice.
Later, you've raised a dispute with PayPal on 8/11/19. In this regard, we'll not be able to either process the order or initiate refund. This needs to be dealt with PayPal.
Regarding the renewal notification email, please provide us the order ID mentioned in it, as we're unable to find any subsription other than the cancelled Secure VPN.
This isn't the experience we want you to have. Let us clarify this for you.
Upon checking your account, we see that you've been charged £64.99 on 2019-08-10 for AVG Secure VPN MultiDevice.
Later, you've raised a dispute with PayPal on 8/11/19. In this regard, we'll not be able to either process the order or initiate refund. This needs to be dealt with PayPal.
Regarding the renewal notification email, please provide us the order ID mentioned in it, as we're unable to find any subsription other than the cancelled Secure VPN.