Charged but have no supscription

AVG Subscription
4

Hello Brendon,

We apologize for the inconvenience caused.
Upon checking your account, we can see that you've already contacted our sales team regarding the same issue.
They've located your AVG subscription and charge under your misspelled email address and offered you a 75% partial refund, which you've accepted. Our sales team have already initiated a 75% partial refund for your AVG Internet Security (Multi-Device) subscription. The refunded amount may take upto 7 business days to reflect in your account.
Would you like to transfer your AVG Internet Security (Multi-Device) subscription to your correct email address?
Awaiting your response.

1

I’ve just had £79.99 taken from my bank account despite according to my account I don’t have a subscription and to my memory have never had one. How do I get a refund for this?

2

Yes can you transfer to the correct email

3

Thank you for the confirmation, Brendon.

We've initiated the transfer of your AVG Internet Security (Multi-Device) subscription from your misspelled email address to your correct email address.
A verification email has been sent to your correct registered email address with AVG. Please verify your identity, so that the transfer can be processed.
Let us know if you need further assistance.