Charged but no product

Hello Charlotte,
I understand the inconvenience caused. It seems you have purchased AVG TuneUp - Unlimited using a wrong email address. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.

I bought AVG tuneup at a discount price for £20.99 but I have no products in 'My Products' and it keeps telling me I need to buy it before my free trial runs out. Unsure if I've just paid for a free trial or something went wrong. It downloaded fine and is running. Can you confirm this?

Thanks,
Charlotte

Hello Charlotte,
I understand the inconvenience caused. It seems you have purchased AVG TuneUp - Unlimited using a wrong email address. I have sent you an email, please reply to my email with the requested information to assist you further.
Best regards,
Alok.