Charged but not authorized

Hello Rudolf,

We apologize for the inconvenience. We'll check and help you with the refund.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.

June 10 2020.
My bank notified me that my credit card was charged for an amount of € 54.99 
On My PC I have installed the basic protection and I have nót asked for an upgrade or authorized you for using my credit card. I did not receive any e-mail or warning from you.
The overview on my account on your website doesn't show that I have any payments done.
 I want a refund on my credit card.
Regards,
Rudolf
 
Hello Rudolf,

We apologize for the inconvenience. We'll check and help you with the refund.
Unfortunately, we couldn't locate any active subscription under this email address. We have sent you an email requesting more info to follow. Please check and revert to that email to assist you further.