Hello Tim,
On checking your account, we could see that you have been charged for the renewal of AVG PC TuneUp 1 computer (1 year) on 2019.6.1
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you wish to have a refund?
Why have you charged me £34.99 for another years renewal. which was taken out of my account on the 3/6/19. When I have cancelled the subscription. The renewal date said 19/6/19. I have cancelled it and had confirmation of the cancellation, from you. So why?
Thank you for the confirmation.
We have initiated your refund request for AVG PC TuneUp (Order Ref. No.62425498800 ). This refund will reflect in your original payment method within 5-7 business days.
We've also sent you an e-mail confirming the same.
Hi.
Thank you for replying. Yes I would like a refund, as I no longer use AVG.
Hello Tim,
On checking your account, we could see that you have been charged for the renewal of AVG PC TuneUp 1 computer (1 year) on 2019.6.1
This order was placed because you agreed to automatic extensions of your Subscription Period when you originally purchased your AVG product. We can assure you that we have not processed any unauthorized payments from your card or account.
We sent an email notification 30 days prior to the order being placed to let you know in advance that this payment was due. This also contained information on how to cancel your Subscription.
Do you wish to have a refund?
Hi.
Thank you for replying. Yes I would like a refund, as I no longer use AVG.