Charged for a duplicate virus scanner I've never used

Hello Rachel, 
You've reached the AVG community support forum.
We understand that you have been charged for AVG subscription twice.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.

Hi folks 

I hope you can help, I'm so disollusioned with AVG right now as I cant seem to find a way of getting hold of them.

I've noted that today I've had 80 pounds taken out of my acount for a duplicate antivirus which I've never used nor even downloaded on a computer yet aparently bought it last year on this date.

I'm spitting feathers here as I do have 2 products from AVG and pay for these when their subscriptions come up yet this one has suddenly appeared on my account and money has been taken.

How can I get this sorted out? I'm so annoyed that this has happened.

Hello Rachel, 
You've reached the AVG community support forum.
We understand that you have been charged for AVG subscription twice.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.