Charged for AVG can't find info to get a refund

My PayPal was charged $49.99 US & I know that I had stopped all charges from AVG & just have the free version on my devices.  I need to request a refund but do not have all the numbers they require on the refund form.  

Please help so that I can get this solved asap.  

Thank you

Hello Melissa,
From your account, I see that you have already requested a refund. Our refund team is working on your request. They will contact you as soon as possible via email with the refund confirmation.
Best regards,
Alok.

Thank you, yes I was finally able to get the info for the form to send it in.

Hello Melissa,
From your account, I see that you have already requested a refund. Our refund team is working on your request. They will contact you as soon as possible via email with the refund confirmation.
Best regards,
Alok.