Charged for avg

Hello Edric,

We will help you with the necessary information.

We are unable to locate your account.

We have sent you an email. Please reply back to that email with the requested information.

According to my credit card statement, I made a payment to "POS W/D SV DRI SHANNON ATP IE ".
Unfortunately, I am not aware of having made this payment.
Can I just cancel this payment?
Because I dont want to keep using AVG.

Hello Edric,

We will help you with the necessary information.

We are unable to locate your account.

We have sent you an email. Please reply back to that email with the requested information.

Hi Michael,

We acknowledge your refund request.
To get further details, we request you to create your own post on community or contact our sales team using this Contact AVG Support - AVG Phone Number, and Chat Support? link.
Thank you.

Hi Evangeline,

We acknowledge your refund request.
To locate your account associated with the recent charge, we have sent an email to you and requested few details.
Please revert to our email for further assistance.
Thank you.

I have the same problem now how can i refund and get my money back?