Charged for cancelled subscription

AVG Protection
3

Hi Steve,

We acknowledge your refund request.
Upon checking your account, it seems that the charge is under your alternate account.
As it isn't recommended to share the account info over this post, we've sent you an email requesting it.
Please revert to us via email to proceed further.

1

I was charged $59.99 on 18/11/2020 and I have cancelled my subscription. 
How do I ensure it is cancelled and get a refund.

2

Hi Steve,

We acknowledge your refund request.
Upon checking your account, it seems that the charge is under your alternate account.
As it isn't recommended to share the account info over this post, we've sent you an email requesting it.
Please revert to us via email to proceed further.